Supported Operating Systems

Viz Artist and Engine has been tested to run on the following platforms:

For optimal performance, use the pre-installed Windows image from Vizrt. You can obtain the Windows image files from your local support office.

Virtual Environments

The following virtual environments have been tested and certified to host Viz Engines:

Environment Settings

The following prerequisites apply on all platforms. Applying the changes may require local administrator access rights, new or changing group policy entries, or modifying services. Contact your local IT manager for further instructions.

Perform all Windows Updates, except hardware driver updates. This is especially important for drivers related to Nvidia and Matrox hardware, and Codemeter dongle drivers. In addition to this;

• Turn off windows sounds.

• Turn off AutoPlay.

• Turn off Windows Media Player Network Sharing Service.

• Disable Windows Defender.

Set Visual Effects to Adjust for best performance. This is set in the Performance Options window; right click the Start button and select System, then select Advanced system settings and click the Settings button in the Performance section.

Hardware and BIOS Settings

The following considerations must be made regarding hardware:

• There must only be one active network card.

• Hardware must be installed, and BIOS configured, as suggested for the machine model.

Power Management Settings

Power management and hibernation mode must set to Off. Execute powercfg -h off from the command line to remove hiberfil.sys from the hard disk.

In addition to this, set the following under Power Options:

• Never turn off display.

• Never turn off hard disks.

• Disable USB selective suspend setting.

• Set Power button action to Do nothing. This prevents accidental shutdown in case someone presses the power button by mistake.

User Rights

The user must have special rights to run Viz Artist and Viz Engine. This can be achieved by assigning local administrator rights to the user, or by explicitly granting the required privileges. See Running Viz Engine and Viz Artist without administrator rights below for further details.

Any hardware solution provided by Vizrt is certified for use with Viz Engine. These come with a predefined default User that has administrator rights on the machine. The default administrator account is as follows:

Secure Boot

Matrox drivers require a special version (labeled _EV.exe) for installing on secure boot enabled systems. If your driver fails to install, please disable secure boot in the BIOS settings.

To learn more about the different user account types, refer to the Windows operating system documentation, or visit www.microsoft.com.

Setting Permissions to Run Viz Engine and Viz Artist

Since version 5.x, there is no need for administrator privileges to run Viz Engine. However, some operations still require special permission that usually are not given to a standard user:

These settings need to be changed in the local security policy:

Anti-Virus Software

Anti-Virus software, including end-point protection, can cause various problems such as time-out and performance issues on the Graphic Hub database and other Vizrt machines, as every file is checked. To avoid these problems, make sure to exclude the VizGH.exe process and the underlying Graphic Hub data directory (default D:\VizGHData or E:|VizGHData) in the scan/real-time settings of the Anti-Virus software. Regarding Graphic Hub, more anti-virus-related information can be found in the Graphic Hub Administrator Guide.

These are the general Viz Engine recommendations for anti-virus scan exceptions:

• Services

  • Fsmon

  • Mediaftp

  • VizrtLicensing

  • CodeMeter.exe

• Processes

  • Fsmon

  • Mediaftp

  • Viz.exe

• Folders

  • Installation directory: C:\Program Files\Vizrt\VizEngine

  • Program data: C:\ProgramData\vizrt\VizEngine

  • Configured clip data directory

Also, full system scans should not be done while Viz Engine is On Air.

If any Anti-Virus software is used without the above settings, optimal performance cannot be guaranteed, nor the long-term stability of Vizrt products.

There are hundreds of Anti-Virus software packages on the market. We do not recommend the use of any specific Anti-Virus software package or version, or give any recommendations on how to setup any Anti-Virus software suites in relation to Vizrt software and machines.

Additional Prerequisites

• DirectX 9 runtime is required if Global Illumination is used.

See Also

• Viz Engine Folders

• Supported Software