Viz Pilot System log files

The default location is:

• %PROGRAMDATA%\Vizrt\Logs\Viz Pilot x.y\pilot.log

  Note: If this path is empty, check the ContentPilot.ini, as the default path may be overridden by the logdir setting in the Pilot section of the ini file.

  You can also access the logs from the Main Menu > File > View Log.

The logging level can be set using an environment variable PILOT_LOG_LEVEL. This accepts the values 0-4 where a higher number means a more verbose log. Default level is 3.

Database log files

See Database Error Logs.

Other log files

Other useful log files include the Media Sequencer logs, and the Viz Engine logs.

Eureka log files (.elf)

Eureka Log files for Viz Pilot News, Director and Template Wizard can be found here:

• %ProgramData%\Vizrt\Logs\Viz Pilot x.y

Crash Dumps

If using Windows 7 or later, it is possible to generate crash dumps automatically, by setting certain registry keys, as described in Collecting User-Mode Dumps.

All of the Viz Pilot system’s client applications are 32-bit. When collecting a crash dump of a 32-bit application on a 64-bit Windows, you need to use the 32-bit version of the Windows Task Manager, otherwise the dumps will not be readable.

The Windows task manager will normally be installed in:

• 32-bit version; C:\Windows\SysWOW64\taskmgr.exe

• 64-bit version; C:\Windows\System32\taskmgr.exe

Viz Pilot System config files

Most of the Viz Pilot system’s components use the ContentPilot.ini file. Object Store may use its own objectstore.ini file.

The INI files are stored here:

• %ProgramData%\Vizrt\Viz Pilot x.y\Config
  For more details see Initialization Files.

Viz Engine config files

The Viz Engine files are stored here:

• Windows 64-bit: %ProgramFiles(x86)%\Vizrt\Viz3

• Windows 32-bit: %ProgramFiles%\Vizrt\Viz3

Media Sequencer config files

The default.xml files are stored here:

• Windows Vista and 7: %ProgramData%\Vizrt\Media Sequencer Engine

• Windows XP: C:\Documents and Settings\All Users\Application Data\Vizrt\Media Sequencer Engine
  For more details see Media Sequencer Data.