The Viz Engine output keeps going black randomly

If you are using your Viz Engine as a preview server you may see this behavior. Use another Viz Engine to serve out thumbnails.

When I run Viz Engine in fullscreen my graphic quality downgrades to SD

This typically happens when using multiple screens. Verify that Video wall/Multi display is set correctly in your Viz Engine.

Go to Viz Configuration > Video Output > Video wall/Multi display, and set this to “active”.

Video transfer from a search result to a GFX channel stays on 0%

This can happen if Media Sequencer hasn’t grabbed the information for asset storage(s).

To resolve this either:

• In Viz Multiplay, go to Settings > General > Active Profile, and set it to No Profile, and then back to the one you were using. This will reinitiate all transfers. Or,

• In Viz Trio, set the pagelist to inactive, and then active again, which reinitiates all transfers. Then in Viz Trio, confirm that videos can be searched for, added to the playlist and played out.

Video transfer from a search result gives errors

ARDFTP and ‘No destination available’ errors can occur when there is an error with the publishing point in Viz One. Verify that your Viz One can FTP into your Viz Engine.

The search panel looks disabled and it returns an error about Viz One

Viz Multiplay can’t access Viz One. This could be because there is no network connection to the Viz One, or because there is incorrect host or login information.

In Viz Trio, verify the Viz One configuration by going to “Search Media” and performing a search. In Viz Multiplay, when you get the Viz One popup, use the same credentials as you used in Viz Trio.

My clips/graphics do not appear on the output engines when I put them on air

Always double check that the elements can be played out from Viz Trio. Also, run the Media Sequencer in a console (not as a service) to get more information on what’s wrong when taking elements on air. The messages in the Media Sequencer console are often very useful.

No thumbnails for my graphics appear in Viz Multiplay

The Media Sequencer produces the thumbnail URLs for the elements, so it needs to have a Preview Server configured:

1. Go to Settings > Servers in Viz Multiplay, and verify that a preview server host is set.

2. When Viz Multiplay is loading, inspect the network traffic in the browser and look for the requests to the Preview Server. Check the HTTP response, which contains an error message.

The show opens but doesn’t display any stories or content

If a Viz Trio show contains elements which are not within a group, then they will not be visible in Viz Multiplay. The show may appear empty in Viz Multiplay, even though the Viz Trio show contains elements.

Create a group in the show and move elements into the group.

I have set up profiles but get an error about No Viz/video program

The error may look like “No Viz/video program for this entry. Please check the Viz/video program output configuration”.

This means that an element has been added to a channel that does not support it (eg. adding video to a graphics channel or vice versa). This can also occur if a profile is selected which does not have a program channel. Also try to deactivate the profile and reactivate it again.

Problems running Preview Server

To troubleshoot the Preview Server, go to the debug page for the Media Sequencer on http://mse\_host:8580/debug and browse to your show elements. Do you see thumbnails on this page? If not, click on the thumbnail and you will get an error message. You can also inspect the network traffic in the browser (in Chrome and Firefox by pressing F12 and going to ‘Network’) when loading the show in Viz Multiplay. Inspect the HTTP response of the broken Preview Server requests. This should give you a hint as to where the problem lies.